Effective Date: May 12, 2025
This Cookie Policy explains how Vally’s Afterhours Support (“we,” “us,” “our”) uses cookies and similar technologies on the website www.vallysupport.com (the “Site”). It should be read together with our Privacy Policy and Terms & Conditions.
“Cookies” are small text files that a website stores on your device when you visit. They are widely used to make websites work, improve performance, and provide analytics. We also use related technologies such as local storage, pixels, and SDKs. For simplicity, we refer to all of these as “cookies.”
We group cookies into the following categories. The table in Section 8 lists the specific cookies currently set.
Required for the Site to function (e.g., load balancing, security, remembering your cookie choices). These cannot be switched off.
Enable enhanced features such as remembering form inputs you’ve started, or your language/region preferences.
Help us understand how visitors use the Site (e.g., page views, navigation flows) so we can improve content and UX. These run only if you consent (where required by law).
Used to deliver relevant advertising on other sites and measure campaign performance. We do not currently use advertising cookies on this Site. If we enable them in the future, you will be asked to provide consent.
Under EU/UK ePrivacy and GDPR, we rely on:
Under certain U.S. state laws (e.g., California CPRA), some analytics/advertising cookies may be considered a “sale”/“share.” See Section 4.
On your first visit, you may see a cookie banner that allows you to accept or reject non-essential cookies. You can change your selection at any time:
We honor browser-level Global Privacy Control (GPC) signals where technically feasible by treating them as an opt-out for analytics/advertising cookies.
You can set your browser to block or delete cookies. Instructions are typically found in browser help menus. Note that blocking strictly necessary cookies may break core Site functions (e.g., remembering consent).
Cookies are either session (deleted when you close your browser) or persistent (stored until they expire or you delete them). Retention times for each cookie appear in the table below. We review these periodically to keep durations proportionate.
Some cookies are set by third-party providers (for example, analytics). Where this involves international transfers, we implement appropriate safeguards as described in our Privacy Policy.
The list below reflects our current setup. If features change, this table and your preferences interface will be updated.
| Name | Provider | Purpose | Type | Duration | Category |
|---|---|---|---|---|---|
| vs_cookie_consent | Vally’s Support (First-party) | Stores your consent choices for non-essential cookies so we don’t ask every visit. | HTTP Cookie | 6–12 months | Strictly Necessary |
| PHPSESSID | Vally’s Support (First-party) | Maintains a temporary session during your visit (e.g., to protect forms). | HTTP Cookie | Session | Strictly Necessary |
| _ga, _gid (example) | Analytics Provider (Third-party) | Collects aggregated statistics on page usage to improve the Site. | HTTP Cookie | 2 years / 24 hours | Performance & Analytics (Consent-based) |
We may update this Cookie Policy to reflect changes in technology, law, or our services. We will post the revised version with an updated date. Where required, we will ask you to reconfirm your preferences.
Questions about this Cookie Policy or your choices? Contact us at info@vallysupport.com.
If this Policy is translated, the English version controls in case of conflict.
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