Effective Date: May 12, 2025
Important: These Terms & Conditions (“Terms”) govern your use of the www.vallysupport.com website (the “Site”) and the afterhours support and related services provided by Vally’s Afterhours Support (the “Services”). By accessing the Site or using the Services, you agree to these Terms. If you do not agree, do not use the Site or the Services.
Business Name: Vally’s Afterhours Support
Owner: Valentin Lapp
Headquarters: Chișinău, Republic of Moldova
Email: info@vallysupport.com
Phone: +373 69 505 850
Website: www.vallysupport.com
“Client” means the company that purchases the Services. “Services” means the afterhours dispatch and operational support described on the Site or an order form/SOW. “Afterhours” means 16:00–07:00 Central Time (US & Canada), weekends, holidays and any other agreed times. Service hours are determined based on the effective contract. “Emergency” means a situation that materially impacts safety, equipment, or the ability to complete a load (e.g., breakdowns, accidents). “SOW” means a statement of work or order form executed by the parties.
A binding contract for the Services is formed when the Client (a) signs an order form/SOW, (b) clicks “I Agree,” or (c) pays the first invoice—whichever occurs first.
We provide afterhours support to trucking companies, which may include driver assistance, broker communication, lumper coordination, recovery support, proactive updates, and related operational tasks as set out on the Site or in an SOW.
We may rely on Client instructions and information as accurate.
We target an initial response within 10 minutes during Afterhours via phone or email. Targets are aspirational and not guarantees. The Services exclude: (i) responsibility for carrier/shipper/broker or loadboard outages; (ii) delays or errors by third parties; (iii) issues caused by inaccurate or late Client data; (iv) services outside Afterhours unless agreed in writing; and (v) legal, tax, or safety compliance advice.
Each party will keep the other party’s non-public information confidential and use it only to perform or receive the Services. This obligation survives termination and does not apply to information that is public, independently developed without use of the other party’s information, or rightfully obtained from a third party without confidentiality duty.
We are committed to protecting privacy. Our Privacy Policy explains how we collect, use, and store data. For personal data of drivers, brokers, or Client personnel processed in connection with the Services: Client is the Controller and we are the Processor. We will process such data only on documented instructions from Client and in accordance with our Data Processing Addendum (DPA), incorporated by reference. We may use vetted subprocessors (list available on request). Where personal data is transferred internationally, we will use a lawful transfer mechanism (e.g., EU Standard Contractual Clauses). Operational records are retained for 24 months unless longer retention is required by law or to establish/defend legal claims.
The Services may interact with third-party platforms (e.g., loadboards, fuel/maintenance vendors). We are not responsible for the availability, accuracy, or performance of third-party systems. We may use subcontractors to provide the Services; we remain responsible for their performance.
All content and materials on the Site, including text, images, logos, and designs, are the property of Vally’s Afterhours Support or its licensors. No rights are granted except as expressly set out in these Terms. Client grants us a limited license to use Client data and marks solely to perform the Services. Unless Client opts out by email, Client permits us to list its name and logo as a customer on the Site and marketing materials. Copyright concerns can be sent to info@vallysupport.com.
We may suspend or restrict access for violations.
You consent to receive service-related communications by email, phone, or text subject to applicable law (including CAN-SPAM and TCPA, as relevant). Calls may be monitored or recorded for quality and training; do not share sensitive data over open channels. You agree that electronic notices and signatures have the same legal effect as paper documents.
We will provide the Services with reasonable skill and care. Except as expressly stated, the Services and the Site are provided “as is” and we disclaim all implied warranties (including merchantability, fitness for a particular purpose, non-infringement). We do not provide legal, tax, or safety compliance advice.
To the maximum extent permitted by law, neither party is liable for indirect, consequential, special, or punitive damages or for lost profits, revenue, or data. Each party’s total aggregate liability arising out of or related to the Terms is limited to the fees paid by Client in the three (3) months preceding the first event giving rise to liability. The foregoing does not limit liability for unpaid fees, a party’s willful misconduct, or a party’s indemnity obligations.
Client will indemnify and defend us against third-party claims arising from (i) Client’s unlawful use of the Services or Site; or (ii) Client instructions that violate law or third-party rights. We will indemnify Client against third-party claims that our proprietary materials, when used as permitted, infringe intellectual property rights. Each indemnity is conditioned on prompt notice and reasonable cooperation.
Neither party is liable for delays or failures caused by events beyond reasonable control (including internet or power outages, pandemics, severe weather, war, terrorism, governmental action, labor disputes), provided the affected party uses reasonable efforts to mitigate and resumes performance as soon as practicable.
These Terms are governed by the laws of the Republic of Moldova, without regard to conflict-of-law rules. The courts of Chișinău, Republic of Moldova have exclusive jurisdiction for disputes arising out of or related to these Terms. Each party waives objections to venue and personal jurisdiction there.
We may update these Terms to reflect new features, legal requirements, or security reasons. We will post the revised Terms with an updated “Effective Date.” For material changes affecting paying Clients, we will provide at least 30 days’ prior notice by email. Continued use after the effective date constitutes acceptance.
Questions about these Terms can be sent to info@vallysupport.com.
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