We manage broker updates, driver support, cancellations, and breakdowns end-to-end—fewer night calls, fewer delays, lower risk.
US coverage • 4 PM–7 AM CST + Weekends & Holidays • Target 10-minute response
Request a Quote
We partnered with Vally Support to extend better afterhours services to our own clients. Their team is reliable, professional, and truly top-notch.
Vally Support has taken a huge weight off our operations. Our drivers and brokers are always covered, and the service is rock solid.
Vally Support is our trusted partner for afterhours coverage. We confidently recommend them to carriers who want dependable support.
$499/mo
Focused support for small carriers who need reliable afterhours assistance.
$699/mo
Expanded coverage for mid-size carriers needing dependable coordination.
$1,099/mo
Robust support for carriers with higher volume and complexity.
$1,299/mo
Comprehensive coverage for larger carriers where afterhours reliability is critical.
Custom Quote
Tailored afterhours partnership for enterprise-level carriers.
Tell us about your fleet, your afterhours struggles, and what kind of support you need.
We start with a straightforward conversation—no obligations, no complicated forms. During this call, you share the essentials:
This step helps us understand exactly where the pain points are so we can target them, instead of offering generic “one-size-fits-all” services.
We match your fleet size and operations with the right support package—nothing extra, just what works.
After the initial call, we create a plan tailored to your fleet size and workload. Each of our packages is designed to scale—from small carriers needing simple updates and driver help, to large operations that require breakdown support, recovery solutions, and full afterhours coordination.
Your custom plan will clearly outline:
This way, you know exactly what to expect, and nothing is left unclear.
While your drivers haul, we handle updates, breakdowns, and emergencies—so you save time, money, and stress.
Once your plan is in place, our team becomes an extension of yours. From day one, we handle the time-consuming afterhours tasks that eat into your dispatchers’ and managers’ schedules.
That means:
The result: fewer delays, less stress for your team, and safer, cheaper hauls for your business. You stay focused on growth while we take care of the chaos.
We don’t just set it up—we keep refining to match your changing needs.
Trucking is fast-moving, and challenges shift with seasons, markets, and customer demands. That’s why our partnership doesn’t end once your plan is live. We regularly check in to make sure the support we provide still aligns with your fleet’s reality.
This ongoing optimisation can include:
The result: you always get the right level of support, even as your business evolves.
Hey there — my name is Valentin Lapp, and I’m the founder of Vally’s Afterhours Support. I’ve been in the trucking industry for a long time, and one thing always stood out to me: the office work is sorted by 5 PM, the problems aren’t. Trucks still roll. Brokers still call. Drivers still need answers. Yet there was no true afterhours support out there for me or my colleagues.
That’s when I decided to do something about it. On May 12, 2025, I started Vally’s Afterhours Support with one mission: give trucking companies peace throughout the nights. What began with me handling calls and helping drivers late into the night has grown into a full team of professionals who live and breathe trucking operations.
Behind Vally’s Afterhours Support is not just staff — it’s a team that understands what’s at stake. We know that a breakdown at 2 a.m. isn’t just inconvenient, it’s lost business. We know brokers can’t be left waiting. And we know drivers need to feel supported, even when everyone else is asleep. That’s why we act with urgency, precision, and care — as if every single truck on the road were our own.
Because at the end of the day (and night), this isn’t just business for us. It’s personal.
Headquartered in Chișinău and serving carriers across the United States.
Yes. Our Starter package scales down to as few as three power units.
Month-to-month; cancel any time with 30 days’ written notice. See our Terms & Conditions for details.
We currently support carriers operating in the continental U.S. market.
Core scope includes: broker updates (status/ETA), driver assistance (PO numbers, directions, quick inquiries), lumper coordination, incident triage, and recovery support for cancellations (afterhours only, subject to loadboard availability). Package features vary by tier—see the “Flexible Packages” section for specifics.
“Afterhours” means 16:00–07:00 Central Time (US & Canada), plus weekends and agreed U.S. holidays, as set out in your order form/SOW.
We target an initial response within 10 minutes during Afterhours via phone or email. Targets are service goals, not guarantees.
Yes. We coordinate vendor outreach and approvals for trucks and trailers (e.g., tire changes, engine issues), following your spend limits and escalation tree. We do not perform mechanical work ourselves.
Yes. We facilitate lumper payments per your instructions and authorization (e.g., PO, card on file, or approved payment portal). We do not advance Company funds.
Yes—afterhours recovery booking is available on supported loadboards, subject to availability and your rate/lanes policies.
Phone and email by default; SMS or other channels upon request. Calls may be recorded for quality/training where lawful and disclosed. See Terms, Communications.
Four steps: (1) Quick Call to scope needs; (2) Custom Fit Plan with package selection; (3) Runbook setup (contacts, approvals, tools); (4) Go-Live. Typical lead time is 2–5 business days after we receive access and approvals.
Yes, in a limited-access role you provision (viewer/dispatcher or equivalent). We follow your security policies and least-privilege access.
Packages are tiered by fleet size (Starter, Collab, Growth, Business, Enterprise) with month-to-month billing in advance. Enterprise plans are custom. See the Packages section for current price points.
Included items are listed in your plan (e.g., broker updates, driver assistance, lumper coordination, breakdown coordination, recovery booking afterhours). Exclusions include day-shift dispatch unless agreed, legal/tax/safety advice, third-party outages, and work outside defined Afterhours unless added in writing. See Service Levels & Exclusions.
We act as processor for client operations data under our Data Processing Addendum (DPA). We implement technical and organizational measures (TOMs) appropriate to risk and maintain confidentiality. See our Privacy Policy for details.
Yes, vetted subprocessors (e.g., hosting, communications) as needed. We remain responsible for their performance and provide notice of material changes. See DPA §4.
Month-to-month with 30 days’ written notice. Payments are generally non-refundable after service commencement. If we terminate for convenience, unused full months may be refunded pro-rata. See Term & Termination.
Yes. We can share references upon request and subject to client permission.
We schedule periodic check-ins and can adjust package levels, SOPs, and escalation paths as your fleet evolves.
Book a Quick Call, choose a package, complete the runbook, and set your start date. Use the “Request a Quote” form or email info@vallysupport.com.